This Privacy Policy explains how d333 ("we", "us", "our") collects, uses, stores and protects the personal information of players registered on d333.wine. By creating an account and using any part of the d333 platform — including sports betting, live casino, slots, fish games and the d333 mobile app — you agree to the practices described in this policy.

We are committed to handling your data responsibly. This policy is written in plain, straightforward English so that every player in Pakistan can understand exactly how their information is used, without having to wade through unnecessarily complicated legal text. If anything is unclear, please reach out to our support team before using the platform.

1Introduction

d333 is an online betting and casino platform designed for adult players in Pakistan. To operate the platform, process PKR transactions and provide a personalised experience, we need to collect certain personal information from you. This policy applies to all personal data collected through the d333 website, mobile app and any communication channels such as live chat or email support.

We take data privacy seriously. The information you provide is used only for the purposes described in this policy. We do not use your data to build advertising profiles, and we do not sell your personal details to third parties for commercial purposes under any circumstances.

Scope: This Privacy Policy covers all data collected from registered players and visitors to d333.wine. It does not cover third-party websites that may be linked to from this platform. Any external site has its own privacy practices which we have no control over.

2Data We Collect

We collect different types of personal data depending on how you interact with d333. Below is a clear breakdown of the categories of information we may hold about you.

Category Examples When Collected
Identity Data Full name, date of birth, CNIC number Registration
Contact Data Email address, phone number Registration
Financial Data PKR deposit amounts, withdrawal records, payment method references Transactions
Technical Data IP address, device type, browser, OS Platform Use
Usage Data Pages visited, bets placed, games played, session duration Platform Use
Communications Data Support chat transcripts, email correspondence Support
Verification Data ID document scans, utility bills, selfies for KYC Verification

We only collect the minimum information necessary to provide the service. You are not required to provide more than what is asked at each stage. Providing false information during registration or verification is a breach of our Terms and Conditions and may result in account closure.

3How We Use Your Data

The personal data we collect is used exclusively to operate and improve the d333 platform and the services we offer to players in Pakistan. We do not use your data for purposes unrelated to the platform without your explicit consent.

  • Account Management: Creating and maintaining your d333 player account, verifying your identity and managing your login access.
  • Transaction Processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment channels.
  • Platform Personalisation: Remembering your preferred sports — such as PSL cricket or T20 matches — game preferences and language settings to tailor your experience.
  • Fraud Prevention: Detecting and preventing fraudulent activity, unauthorised access, money laundering and bonus abuse on the platform.
  • Customer Support: Responding to queries, resolving disputes and managing responsible gaming requests such as deposit limits or self-exclusion.
  • Platform Improvement: Analysing anonymised usage patterns to fix bugs, improve navigation and develop new features that serve Pakistan players better.
  • Legal Compliance: Meeting any applicable legal obligations regarding record-keeping, anti-money laundering checks or dispute resolution.
  • Marketing Communications: Sending relevant promotions, bonus notifications and platform updates — only to players who have not opted out of such communications.
Opt Out of Marketing: You can stop receiving promotional emails or SMS notifications at any time by updating your communication preferences within your account settings or by contacting our support team directly. Opting out does not affect service-related communications such as withdrawal confirmations.

4Payment Data & PKR Transactions

All financial transactions on d333 are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer or a debit/credit card, your payment information is processed through our secure payment partners.

d333 does not store your full JazzCash or Easypaisa account PIN, full card numbers or bank account credentials on our servers. Payment processors handle sensitive financial details in compliance with applicable security standards. We receive transaction reference numbers, amounts and confirmation statuses — sufficient to credit your wallet and process withdrawals — without storing raw payment credentials.

Deposit and withdrawal transaction records are retained as part of your account history for the period described in the Data Retention section below. These records may be reviewed in the event of a dispute or during a compliance review.

Third-Party Payment Providers: By using JazzCash, Easypaisa or any other payment method on d333, you also agree to the privacy practices of those respective providers. d333 is not responsible for how those third parties handle your data on their own platforms.

5Cookies & Tracking Technologies

d333 uses cookies and similar technologies to provide core platform functionality, remember your session, and gather anonymised usage statistics. Cookies are small text files stored on your browser when you visit d333.wine or use the d333 app.

  • Essential Cookies: Required for the platform to function. These handle login sessions, security tokens and cart or wallet state. They cannot be disabled without breaking core features.
  • Analytics Cookies: Collect anonymised data about which pages are visited most frequently, how long sessions last and which games or sports markets are most popular. This helps us improve the platform for Pakistan players.
  • Preference Cookies: Remember settings such as your chosen sport (cricket, PSL, football), preferred game category and notification preferences between visits.
  • Security Cookies: Detect suspicious login behaviour, unusual IP changes or bot-like activity to protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some personalisation features may not work as expected.

6Data Sharing & Third Parties

d333 does not sell, rent or trade your personal information to any third party for their own marketing or commercial use. There are, however, limited and specific circumstances where sharing your data is necessary to operate the platform properly.

  • Payment Processors: JazzCash, Easypaisa, Raast partners and banking networks receive the transaction data required to process your PKR deposits and withdrawals.
  • Identity Verification Services: When KYC verification is required, your submitted documents may be shared with a trusted third-party verification provider to confirm authenticity.
  • Game Software Providers: Live Casino, Slots and Fish Games are powered by third-party providers. These providers may receive session data such as game rounds and bet amounts to operate their platforms and ensure fair play.
  • Fraud Prevention Partners: Anonymised risk signals may be shared with specialist fraud detection services to protect the platform and all players from abuse.
  • Legal Authorities: Where required by applicable law or a valid legal request, d333 may disclose personal data to relevant authorities. We will only do so to the extent required and will notify affected players where legally permitted.
International Transfers: Some of our third-party service providers operate outside Pakistan. Where data is transferred internationally, we ensure appropriate safeguards are in place and that your data receives a comparable level of protection.

7Data Security

Protecting your personal data is a core responsibility we take seriously. d333 employs a range of technical and organisational security measures to safeguard the data we hold against unauthorised access, loss, alteration or disclosure.

  • All data transmitted between your browser or app and our servers is encrypted using TLS (Transport Layer Security).
  • Account passwords are stored as salted hashes — we cannot see your plaintext password and will never ask for it.
  • Payment data is handled by PCI DSS-compliant processors; full card numbers are never stored on our systems.
  • Access to player data within d333 is restricted on a need-to-know basis. Only staff who require access to perform their role can view personal data.
  • Regular security reviews and vulnerability assessments are conducted to identify and address potential risks proactively.

Despite these measures, no internet transmission is completely without risk. If you ever suspect that your d333 account has been compromised, change your password immediately and contact our support team. We will investigate and take prompt action.

8Data Retention

We retain your personal data for as long as your d333 account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it was collected.

  • Account Data: Retained for the duration of your account and for up to five years following account closure.
  • Transaction Records: PKR deposit and withdrawal histories are retained for a minimum of five years in line with standard financial record-keeping practices.
  • Communications: Support chat and email records are kept for up to two years to assist with dispute resolution and quality review.
  • Verification Documents: KYC documents are retained for the period required to meet applicable obligations and are securely deleted once no longer necessary.

When data is no longer required and its retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you.

9Your Rights

As a d333 player, you have rights regarding the personal data we hold about you. We are committed to honouring these rights and responding to valid requests promptly.

  • Right of Access: You can request a copy of the personal data we hold about you at any time.
  • Right to Rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
  • Right to Erasure: You may request that we delete your personal data, subject to any legal obligations that require us to retain certain records.
  • Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data while a concern is being investigated.
  • Right to Data Portability: You may request your personal data in a structured, commonly used format for transfer to another service where technically feasible.
  • Right to Object: You can object to your data being used for marketing purposes at any time. We will honour such requests immediately.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond within five business days of receiving a valid request and may ask you to verify your identity before acting on a sensitive request.

10Children's Privacy

d333 is an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration and use of d333 requires you to confirm that you are 18 or older. If we discover that a minor has registered an account, that account will be closed immediately and any associated data will be deleted, with deposits returned at our discretion following an investigation.

Parents and guardians who believe a minor may have accessed d333 using a shared device should contact our support team immediately. We also recommend enabling parental controls on shared devices to prevent access to betting and casino platforms.

11Updates to This Policy

d333 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When material changes are made, we will notify registered players by email or via a notice on the platform. The "Last Updated" date at the top of this page reflects the most recent revision.

We encourage you to review this policy periodically. Continued use of d333 after a policy update has been published constitutes your acceptance of the revised terms. If you disagree with any changes, you may request account closure by contacting our support team.

12Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your information is being used, please contact us. Our team is available around the clock and will handle all privacy-related queries with care.

Email us at [email protected] or use the live chat feature within your logged-in account. Please include "Privacy Request" in the subject line of your email so we can route it to the right team quickly.

Response Time: We aim to acknowledge all privacy-related requests within 24 hours and provide a full response within five business days. Complex requests such as data deletion may take slightly longer, but we will keep you informed of progress.